You rented a car from Car Rental Company

IELTS You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.

Write a letter to the company. In your letter

– introduce yourself
– explain the situation
– say what action you would like the company to take

Sample Answer 1

Dear Mr John,

My name is ABC, and I have been a regular customer of your rental agency because of the impeccable service offered by your company. Last week, I rented a car from your company for my visit to Vegas. However, to my dismay, this time, my experience with the services rendered by your company could have been more pleasant. The AC broke down in the middle of my journey, and despite making many calls to customer support, they still needed to take corrective measures.

I called support and explained the issue with utmost clarity. The team assured me to resolve my complaint within the next 8 hours. It has been over two days, but I have yet to hear back from anyone to resolve the issue. These unprecedented delays are highly discomforting, as I have to drive a car in this scorching heat without the air conditioner.

To conclude, my experience with your company has been upsetting this time, and I request you to give me an upgrade so I can at least travel back comfortably. Besides that, I would like you to adjust the rental cost you charged on my card, per the rental policy.

I look forward to hearing from you soon.

Yours faithfully,


Sample Answer 2

Dear Mr. Gordon,

I am Vivek Goyal, one of your customers loyal to your company due to your impeccable services. For my official trip a few weeks ago, I rented a car, a 2018 model Hyundai i10. It drove perfectly well for a few days: however, suddenly, one day, its air conditioner stopped working without any apparent reason. I was coming back home from work when the fault developed. I was astonished because I know your company checks the cars with stringent yardsticks before renting them.

I had complained two weeks ago, but no one paid any heed to my request. It has become a grave concern for me because the weather outside is sweltering, and it becomes challenging to drive without AC in such hot weather. I am finding it challenging to understand the reason for this unprecedented delay. A company like yours thrives on positive customer feedback, and delaying resolving such complaints can tarnish your reputation.

So, I would like the company to send a mechanic to look into the matter and not jeopardize their image by delaying solving my query.

Thanking you in anticipation

Yours faithfully

Vivek Goyal

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