CELPIP Email Writing

CELPIP Email Writing

CELPIP Email Writing

Topic 1 (Formal)

You have a full-time job and are also doing a part-time evening course.

You now find that you cannot continue the course

Write an email to the course tutor in about 150-200 words

Describe the situation

Explain why you cannot continue at this time

Say what action you would like to take

Sample Answer

Dear Sir,

I am a student in your class, Soft Skills Training. I wish to inform you that due to unforeseen contingencies, I will not be able to pursue my course further. The apparent reason is that I do a full-time job in the daytime, and attend the class in the evening. Earlier my mother was there to take care of my kids in the evening: however, she is gone to our native village for some property dispute.

During the morning time, my children go to school, and they stay there till 6 pm. After that, they come back home and being immature, need someone to take care of them. My wife comes back around 10 pm from her job. Therefore, I have no other option but to leave this course.

However, I am deeply impressed with your coaching methodology and would like to enhance my communication skills under your aegis. Although I can’t continue with the offline study, I can pursue online classes from the course.

Waiting for your reply

Yours sincerely,

Rimple Sharma

Topic 2 (Informal)

One of your friends recently had a birthday celebration, but you missed it and you forgot to tell your friend that you could not attend. Write a letter to your friend. In your letter:

Apologize for missing the birthday celebration.

Explain why you missed it and why you didn’t tell your friend.

And say what you would like to do to show that you are sorry.

Sample Answer

Dear Andrew,

I am doing good, and I hope you are also in the pink of health. Kindly accept my sincere apologies for not attending your birthday bash. I know it might have upset you, but the situation was not in my control and despite knowing well that it could widen the gap between us, I didn’t call you.

That day, I had planned to reach the party at 6 pm, and I was about to leave my office at 5 pm. Suddenly I got a call from one of our overseas clients, who was in turmoil because of a bug in his website. I tried to help him by fixing the problem: however, it took me six hours to solve. And by the time I was free, the time was 11 pm. I wished to leave the work in between for your celebration, but I stopped because it could have tarnished my company’s reputation.

Anyhow being your bosom friend, I won’t let you feel down. As your wedding anniversary is coming on a weekend, I have planned to make it an enchanting evening by throwing a party at my home. All our college buddies will be a part of that bash. Come with your family, and we will have a gala time together. To pamper your appetite, I will cook your favourite mouth-watering delicacies.

Let’s meet this Saturday to have guffaws of laughter.

Best Regards,


Topic 3(Complaint )

Writing an E-mail – Complaint to Local Government
(27 minutes/150-200 words)

You live in a house near a park. Recently, a lot of teenagers have been meeting in the park at night. They are very noisy.

Write an email to the local government in about 150-200 words.

Your e-mail must include the following points:

Provide information about where you live.
Explain the problem and how it affects your life.
Suggest a way to solve the problem.

Sample Answer

Dear Sir,

I am Navneet Kaur, a resident of Sinderson Street, Vancouver. I am writing to complain regarding teenagers. At the late night, they group in the park daily.

We have to wake up early because we have to go to the office and the children must go to school. They create a lot of disturbance by speaking and laughing loudly. Not only is it impacted by enormous pressure on our minds, but also physically because of lack of sleep.

With the help of the park community, all the houses follow the stringent yardstick rules for timing. However we told them many times, but they did not understand anything. As a result, they are making colossal mistakes with health and mind.

All the residents should also follow the rules, and we must inform their parents to care for the children.

I look forward to seeing how my suggestions translate into prompt action from you. Your cooperation in this matter is greatly appreciated.

Yours sincerely
Navneet Kaur

Topic 4(Complaint )

You recently purchased a furniture from renowned furniture brand,

Write a letter to manager complaining about the poor quality of the furniture in about 150-200 words. Your email should do the following things:
Give details of the nature of the complaint,
Request for immediate repair or replacement as needed.

Sample Answer

Dear Manager,

I am writing to complain about the sofa I bought from your famous renowned furniture store on Sunday. According to my living area, It is a customized sofa with a square table. I have already informed your assistant manager regarding the length; it should be 9 feet with the brown couch color.

When I received the sofa at home, It was 1 foot smaller than the actual size, the color of the couch was black, and the quality of the product was not good. I am your regular customer because of impeccable service, but I was shocked when it did not fit in my living area, and it is unpleasant service for me.

Please replace or repair the sofa on priority with the care of my customization. Furthermore, it would be best to focus on better product quality because the company’s reputation thrives primarily on customer feedback.

I look forward to seeing how my suggestions translate into prompt action from you. Your cooperation in this matter is greatly appreciated.

Yours sincerely,
Vivek Goyal

Topic 5(Request )

You are looking for a part time job at a football club. Write a letter to the manager of the football club.

  1. Introduce your self
  2. Explain what experience and special skills you have
  3. Tell him/her when you think you could start

Sample Answer

Dear Manager,
The purpose of my writing today is to inform you that I want to do a job at a football club as a football coach. I have seen your advertisement in the newspaper which fulfils my requirements.

I am Andrew Russell, an ex-football coach of the England team. Before that, I was the American team’s coach and played some national and international matches. When I studied in college, I was captain of my team.

In addition, I have a total of 15 years of experience in this particular field. For 10 years, I was the coach of the American team and 5 years for the England team. In 2018, My team won the match against the Canadian team. I manage all the team with positivity. I won many games at the National level, and my central focus is to achieve the goal.

My dreams come true if this opportunity is provided to me and I can start the work on 2 April 2023. Furthermore, in this case, an open line of communication from your side would greatly help.

I am looking forward to a positive reply from your side.

Yours Sincerely,
Andrew Russell

Topic 6(Complaint )

You were hurt in a minor accident inside a supermarket write a letter to the manager of the supermarket

  1. say who are you
  2. give details about the accident
  3. suggest how the supermarket could prevent similar accidents.

Sample Answer

Dear Manager,

I am Navneet Kaur, a resident of Park Street, Toronto, India. The purpose of my writing today is to inform you about many accidents happening in supermarkets, which is a grave concern.

Yesterday evening, I went to the supermarket with my mother, and there was a massive crowd due to the weekend, and suddenly a boy came on a bike at high speed and hit me as I fell on the road and injured my elbow and knee. It could be a colossal mistake during rough driving. Before some time, many incidents occurred in supermarkets.

As per my suggestion, vehicles should not be allowed in the supermarket, and we should park the vehicle in the parking area. If anyone breaks the rule, we should take strict action with heavy plenty.

I look forward to seeing my suggestions translate into prompt actions from your side. Your cooperation in this matter is greatly appreciated.

Yours Sincerely,
Navneet Kaur

Topic 7(Complaint)

You are working in a manufacturing unit. Your co-workers harassed you a number of times during work hours.

Write an email to the HR department of your company in about 150-200 words. Your email should do the following things:

Who harassed you and their relationship with you
When each instance occurred – date, time, and location
What tangible evidence do you have of the situation?

Sample Answer

Dear Sir and Madam,

I am Mini Kalra, working in a manufacturing unit at your company,
and my ID number is X4Z001. This email’s purpose is to express my sheer annoyance towards Mr John, a salesperson, and his team members who have continuously harassed me for the last three months, especially during working hours.

Kindly be advised that the incident occurred last weekend in the projector room when I was handling a conflict with the computer. I was appalled when Mr John and his co-workers exhibited erratic behaviour and body-shamed me calling me names. They harassed me for my lean body and said you cannot handle the work. However, when I confronted them, they started laughing at me.

Further, the whole incident is recorded on the security camera, from where you can see the mental torture I faced. As it is leading to an abysmal impact on me, I request you to take stringent action against the miscreants. I have implicit faith in your company to give me justice as I hope this does not happen to me or anyone shortly.

I am looking forward to a favourable response.

Yours Sincerely

Mini Kalra.

Topic 8(Complaint)

You recently stayed in a hotel where the service was slow and the room was dirty.
Write a letter to the hotel manager complaining about the accommodation and suggesting how the issue might be resolved.

Sample Answer

Dear Hotel Manager,

The purpose of this letter is to complain about the terrible services rendered by your hotel on our vacation in Bali, which we spent last week with booking number X4Z001.

My family and I were very excited to have a gala in Bali. However, our vacation became a bitter memory as we never expected pathetic services. We were given a filthy room without any AC. Besides this, food services were unpleasant and slow as we were famished, and my children were appalled by the service.

Furthermore, I called the toll-free number, but to my dismay, I was given a curt reply when I requested to change the flat. I was stunned to hear about the unavailability because I booked all the rooms 2 weeks in advance per terms and conditions. My husband and children were absent after receiving a pathetic experience for which I paid $500 extra. We are entitled to a refund as you cannot pay back our time.

Looking forward to hearing from you.

Yours sincerely,

Richa Vohra.

Topic 9(Complaint)

You recently made an online purchase and the product was not the same as the description on the website.

Write an emailto the website support department in about 150-200 words. Your letter should do the following things::

What you purchase and when.
Exactly how it is different to the website description.
How you would like the company to fix the problem?

Sample Answer

Dear Sir or Madam,

The purpose of this letter is to complain about the Dell laptop I purchased last week with bill number XYZ001 that does not match the description shown on your website under the name of Ekta Singh.

To my dismay, the product I received on 8th October made me feel appalled because it was mentioned as an i5 processor. However, it turned out to be i3, obsolete software for my business. Moreover, as mentioned in the details, the series I ordered includes a touch screen, but the laptop needed to be more sophisticated.

It may seem trivial to you, but for me, it is a grave concern. The colossal mistake made by your firm completely shattered my implicit faith in you. I want the company to replace the laptop or refund the payment within a stipulated time. Of 2 weeks. Attached are the copies of the bill.

A favorable response is anticipated.

Yours sincerely,

Ruchika Sharma

Topic 10(Request)

You are a resident of a large colony. You found a gold chain in the colony compound. You are willing to find the owner of the chain and therefore want the help of the authority.

Write a letter to the Manager of the colony in about 150-200 words. Your letter should do the following things:
Give a description of the chain and the place where you found it.
Ask help from Secretary of the colony in tracing the owner

Sample Answer

Dear Manager,

I am Sanmeet Kaur, one of the residents of SBP Housing Park who wants to bring to your notice a gold chain that I found early morning while doing my routine exercise. I want your assistance in finding the owner of an approximately 10-gram round gold chain.

The gold chain I found looks very expensive, and it is our duty to deliver the chain to the right owner because she might be in a state of apprehension. Being a good Samaritan. I want to deliver these lost items willingly. Therefore, I want to help the authorities so the chain can go smoothly.

Furthermore, I contacted the security in charge, who is oblivious to this situation, and he suggested I get your permission so that the cameras in the park can be assessed to find the proper owner of the chain quickly. Attached are the copies of a gold chain.

A favourable response is anticipated.

Yours faithfully,
Sanmeet Kaur.

Topic 11(Complaint)

You had recently ordered a book, online from a bookseller. The book sent by him was not the latest edition, even though you had paid the money according to the latest edition version.

Write an email to the bookseller in about 150-200 words. Your letter should do the following things:
Complain about the service of the online site
State about the urgency for the latest edition

Sample Answer

Dear Sir or Madam,

The purpose of this letter is to bring to your notice the mismanagement of your team for a book I recently purchased from your online store. To my dismay, the book I ordered was Periodontology 2.0, for which I paid 500 extra, and the book I got is Periodontology’s 1st version, which appalled me.

My implicit faith in your store is completely shattered because of your unpleasant service. Moreover, your company does not bother to return the extra payment even if they send an older edition. This cumbersome process could tarnish your image.

Furthermore, I need a new book edition because I am preparing for my exams in the upcoming month; otherwise, my academic scores may deteriorate. To you, it may seem trivial; however, for me, it is a grave concern. I want your company to refund the money or exchange the book. Attached are copies of my bill.

A favorable response is anticipated.

Yours faithfully,
Jasmine Kaur.

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